Shipping and Returns

Package Shipping

Shipping costs include handling and packaging fees. We recommend grouping all your items into a single order, but if you make a mistake and place several separate orders, don’t worry. Write to us, and we’ll combine your orders into a single shipment.

We pack with great care in the simplest way possible to offer free shipping for purchases over €22 (Spain - Mainland). 99.9% of packages are delivered without issues, but if you find any damaged or defective items, contact us through the contact form.

Delivery Times

Depending on the carrier you choose when making the purchase, delivery times vary:

  • With Correos Express, packages are received within 24-48 business hours after payment confirmation.
  • With Inpost, delivery takes approximately 3-4 days.

PLEASE NOTE: If your purchase includes products with longer-than-usual shipping times, the entire order will be shipped within that timeframe.

Shipping Costs

CANARY ISLANDS: Payment for products shipped to the Canary Islands is made without VAT deduction.

ESPAÑA – PORTUGAL
 
0-21,99 € 22€ -25€ Más de 25€
España-Península from 3,75 € FREE FREE
España-Baleares 4,85 € 4,60 € FREE
España-Canarias From 8,87€, depends on the product weight
Portugal 4,25 € FREE FREE
   
Los pagos contrareembolso sólo están disponibles en España-Península y España-Baleares y conllevan un recargo de 2,5€.
EUROPA
 
0-49,99 € 50€-69,99€ Más de 70€
Austria 8,00 € 4,00 € FREE
Belgium 7,00 € FREE FREE
France 7,00 € FREE FREE
Germany from 9,00 € FREE FREE
Ireland 13,50 € 4,00 €
FREE
Italy 8,00 € 4,00 € FREE
Luxembourg 7,00 € FREE FREE
Netherlands 7,00 € FREE FREE
 
 
AMERICA
 
0-300 € Más de 300€
United States 29,00 € GRATIS

Returns

Once you have received your order, you have 15 natural days to return any products you wish, provided they have not been used.

Returns will incur a cost of €3,75 for the Peninsula and €6.99 for the Balearic Islands, which will be deducted from the total refund amount.

To initiate the return process, please send us an email to: comtacto@bordarytricotar.com with your name, last name, and order number, and we will send you detailed instructions on how to proceed.

The refund will be processed in the same payment method used for the purchase, and it will take a maximum of 5 business days from the moment we receive the returned items.